If you've booked a Virgin Australia flight that ended up being cancelled, there's a good chance you've held either a Travel Credit or a Conditional Credit – both of which have now been replaced by what the airline terms Future Flight Credits. Archive View Return to standard view. Virgin Australia passengers out of pocket may be offered conditional credit vouchers rather than cash refunds. Virgin Australia will provide guests holding FFCs with more … You can rebook your Customer/Client Future Flight credits on Virgin Australia-operated services up to 31 July 2022 for travel until 30 June 2023. Requests for Virgin Australia to Manage Your Customers Credit. Virgin Australia is now rolling out its new form of travel credits, dubbed Future Flight Credits, which can be used to make a booking on Virgin flights through to June 2023. your Conditional Credit. FFCs will be available for use once Virgin Australia has exited administration. The terms, conditions and use of your FFC will be different from the existing Virgin Australia Travel Bank. Virgin Australia travel credits to be honoured in full. from August 2020; to December 2020; last updated – posted 2020-Dec-26, 9:48 am AEST posted 2020-Dec-26, 9:48 am AEST User #64677 1193 posts. Your customer is now entitled to receive a new Future Flight credit for the value of their unused Conditional credit. If you would like Virgin Australia to manage your customer’s Future Flight credit directly, you will need to provide us with express authority to do so. Virgin Australia had originally stopped issuing refunds and credits when it entered into voluntary administration on April 21. If you held a booking or credit with Virgin Australia Holidays, a Future Flight credit for use on Virgin Australia operated services has been created for the value of your booking (less any cancellation fees where charged by a supplier). ... Virgin Australia is pleased to advise we have provided an auto extended ticket validity to all tickets issued where the first travel coupon date is between 01 January 2020 and 31 October 2020 (regardless of the ticketing date). notmyfault. Virgin Australia Conditional Credit . Photo: Virgin Australia Passengers confused about refunds and travel credits. − If you previously had a Conditional Credit this has now been replaced with a new Future Flight credit. Virgin's buyer promises the airline's travel credits will remain valid until mid-2022, as will 'conditional credits'. Conditional Credit Extended. The federal court has approved a proposal by the Virgin Australia administrator to offer "conditional credits" instead of refunds. Virgin Australia customers who had their bookings cancelled would likely hold either a Travel Credit or a Conditional Credit, both of which are soon to be replaced by ‘Future Flight Credits’. The Conditional Credit is available for use on domestic flights operated by Virgin Australia or Virgin Australia Regional Airlines during the period of administration. We understand that this is an incredibly frustrating situation for anyone with a Virgin Australia conditional credit, which must be used by 15 August 2020, or may expire after that date, particularly when there are very limited ways to use it while borders remain closed.
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